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Feel free to reach out to us using the options below, and our dedicated team will respond to your inquiries promptly.

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"The team's support has been exceptional. They helped us streamline our business processes and improve our customer experience."

Chioma Okafor

Director of Operations - Savvy Shoppr

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Frequenlty asked questions:

  • What is Promptroo?

    Promptroo is a customer experience (CX) platform designed for small and medium-sized businesses (SMBs) in emerging markets. It integrates feedback collection, AI-driven analytics, and omni-channel engagement tools to help businesses improve customer satisfaction, loyalty, and growth.

  • Who is Promptroo for?

    Promptroo is for SMBs in industries like retail, e-commerce, financial services, healthcare, and telecommunications, as well as organizations looking to optimize customer engagement and decision-making.

  • Why the name Promptroo?

    Promptroo represents our mission to provide prompt insights and solutions that enable businesses to respond quickly to customer needs. The suffix roo signifies growth and adaptability, highlighting our focus on supporting businesses as they evolve.

  • Where is Promptroo based?

    Promptroo is owned and developed by Pronalytics, an Irish-based company specializing in AI-driven customer experience solutions for emerging markets.

  • What features does Promptroo offer?

    Promptroo provides integrated customer feedback collection via email, SMS, and web; AI-driven analytics with predictive insights through Promptroo AI Insights™; omni-channel engagement tools to streamline communication; seamless CRM integration for enhanced customer relationship management; and scalable, customizable solutions tailored to business needs.

  • What is Promptroo AI Insights™?

    Promptroo AI Insights™ uses artificial intelligence to analyze customer behavior and sentiment, delivering actionable insights that enable smarter decisions and personalized engagement strategies.