Our team

People you’ll be working with

We’re a 100% remote team spread all across the world. Join us!

About us
Amélie Laurent
Amélie Laurent
Founder & CEO
Nikolas Gibbons
Nikolas Gibbons
Engineering Manager
Sienna Hewitt
Sienna Hewitt
Product Manager
Lily-Rose Chedjou
Lily-Rose Chedjou
Frontend Developer
Zahra Christensen
Zahra Christensen
Backend Developer
Caitlyn King
Caitlyn King
Product Designer
Zaid Schwartz
Zaid Schwartz
UX Researcher
Marco Kelly
Marco Kelly
Customer Success
Support

FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for?
Please Chat to our friendly team.

  • What is Promptroo?

    Promptroo is a customer experience (CX) platform designed for small and medium-sized businesses (SMBs) in emerging markets. It integrates feedback collection, AI-driven analytics, and omni-channel engagement tools to help businesses improve customer satisfaction, loyalty, and growth.

  • Who is Promptroo for?

    Promptroo is for SMBs in industries like retail, e-commerce, financial services, healthcare, and telecommunications, as well as organizations looking to optimize customer engagement and decision-making.

  • Why the name Promptroo?

    Promptroo represents our mission to provide prompt insights and solutions that enable businesses to respond quickly to customer needs. The suffix roo signifies growth and adaptability, highlighting our focus on supporting businesses as they evolve.

  • Where is Promptroo based?

    Promptroo is owned and developed by Pronalytics, an Irish-based company specializing in AI-driven customer experience solutions for emerging markets.

  • What features does Promptroo offer?

    Promptroo provides integrated customer feedback collection via email, SMS, and web; AI-driven analytics with predictive insights through Promptroo AI Insights™; omni-channel engagement tools to streamline communication; seamless CRM integration for enhanced customer relationship management; and scalable, customizable solutions tailored to business needs.

  • What is Promptroo AI Insights™?

    Promptroo AI Insights™ uses artificial intelligence to analyze customer behavior and sentiment, delivering actionable insights that enable smarter decisions and personalized engagement strategies.

We’re hiring

We are looking for people that share our vision. Are you adaptable, driven, and friendly? 

Submit application